All About MTN NG SIM Replacement And Welcome Back Offer

Get Sim/Replacement Done With Ease

MTN Welcome Back Offer

MTN Welcome Back offer is an offer that rewards you customers that have not used yourlines in the last 30 – 180 days with 2000% bonus on your first recharge of the month for 3 months, you will also enjoy special data bundles for the same period.

Benefits of MTN Welcome Back offer:

You will receive 2000% bonus on first recharge of the month for the period of three (3) months. In addition to that, you will have access to buy;

• 250mb @N100 (valid for 3 days)
• 1GB @N200 (valid for 7 days)
• 4GB @N1000 (valid for 30 days)

How it works

• Look for that MTN SIM you have not used for 30 – 180 days or do a SIM swap if you cannot find your SIM
• Re-activate with a minimum recharge of N100
• And enjoy 2000% bonus on your first recharge of the month for the period of three (3) months; 500% of the bonus will be used for Voice calls & SMS to all networks in Nigeria and the 1500% will be used for Data.
• Access to enjoy special data bundles as stated above.

Sim Replacement

Yes, you can replace your MTN SIM in a few simple steps! Here are some basics to remember before we begin the process.

Download The Form

Please note that an MTN SIM can only be swapped on the following grounds:

• If it is faulty
• If it is damaged, stolen or lost
• If it is obsolete (but eligible for replacement or an upgrade)
• Any other legitimate reason or condition apart from those above.
• Minimum requirements for Sim Replacement/Swap
  1. The phone number must be registered.
  2. Please provide the SIM pack or other evidence of direct purchase/ownership. Where SIM pack is unavailable, a sworn affidavit attesting to ownership and loss is required.
  3. The applicant must provide the following:
  1. Three (3) frequently-dialled numbers
  2. Details of last recharge activities.
  3. A valid form of photo ID, defined as International Passport, Driver’s License, National ID Card, Voters Identification Card (NINs slip with ID number are also accepted).

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  Authorised Representative
  Where the SIM owner is unavailable, an authorized representative can complete the SIM swap on his/her behalf.
  This person requires the following:
  1. A sworn affidavit by SIM owner detailing reasons for replacement, reasons for inability to carry-out replacement in person.
  2. A copy of subscriber’s ID
  3. A valid photo ID of proxy.

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  More information on SIM replacement/Swap
  • You will be required to purchase a new SIM Card, where the MSISDN of the old SIM Card would be transferred.
  • You are also required to complete The SIM REPLACEMENT FORM and provide the following details:
    1. APPLICANT’S INFORMATION
    1. Full Names:
    2. Mother’s Maiden Name:
    3. Gender:
    4. Date of Birth:
    5. Residential Address:
    6. Nationality:
    7. State of Origin:
    8. Occupation:
    9. Phone number
    2. PARTICULARS OF SIM TO BE REPLACED
       Voice SIM
       1. Three (3) most frequently called numbers:
       2. Details of the last recharge:
       Data-only SIM
       (You must provide two (2) of the following)
       1. Last recharge amount and date:
       2. Name of internet bundle value activated and data allowance allocated:
       3. Last three (3) websites visited:

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